Mark Whittaker, General Manager, Thomson FM Limited, Past Chair of the Institute of Workplace & Facilities Management (IWFM) and Director of the Association of Professional Standards in Asset Surveying (APSAS)

Mark has worked in the facilities management (FM) sector for over twenty years and has a strong background in FM service delivery and possesses client solutions, procurement, strategic and operational experience across a number of FM business sectors, including central and local government, education, retail, leisure and health.

Mark has worked for Thomson FM, an independent FM consultancy for over six years and is their General Manager. As well as the day to day running of the business, with a directly employed team of 14 people at the consultancy, Mark is also responsible for the new business pipeline and marketing and sales function. In his consultancy work Mark is particularly involved in FM strategy, procurement and tender support projects for both public and private sector customers, bringing his experience and wider market insight into his work.

Mark is the longest serving Chair of IWFM in its 30 year history and in his time as Chair in 2024 the Institute has posted a trading profit for the first time in seven years, now possesses the most diverse Board in its history and developed a very strong new Executive Team. Mark is a passionate advocate of attracting a young, diverse range of new talent into the FM industry and has championed the Career of Choice initiative in collaboration with Class of Your Own and IWFM and also chaired the IWFM Business Leaders Forum

Esther leads Product Management for Idox’s CAFM facilities management software and iFIT healthcare tracking solution. Esther joined Idox 2.5 years ago, bringing valuable experience from her previous role coordinating service delivery for a third-party contractor in the healthcare sector. With a deep understanding of both customer and provider perspectives, Esther collaborates closely with teams across development, marketing, sales, quality assurance, and delivery to ensure successful product outcomes.

Chris, Director of Net Zero Services at Acclaro, specialises in corporate reporting, GHG footprinting, and strategic foresight. He has extensive experience with the SFMI (Sustainable Facilities Management Index), leading programme development, conducting responsible business audits and delivering thought leadership to the FM industry.

Providing reliable, dependable, and efficient project management services to ensure that FM providers and their clients can align their business needs with their FM solutions in a rapidly changing landscape.

Bringing together skilled and experienced consultants to form a virtual extension to clients’ businesses, providing access to expertise and extra capacity from the myfm team. Key focus areas include contract savings, improving operational efficiencies, managing organisational change and helping FM businesses to grow through effective business development, including providing a bid writing service.
Over 20 years of successful property and facilities management experience, supported by a master’s degree in Business Administration focused on Finance, Strategy and Change management from the University of Wales.

Richard Wilson MA (Oxon), CEng, MIMechE, FIWFM FM Consultant and former Head of Estate management at Wimbledon. He has a broad knowledge of financial, operational and commercial management, as both the client and the outsourced provider working at high-profile sites and portfolios with diverse stakeholders in the sporting, educational, public and private sectors. Richard combines this with a successful track record of team formation and management, the ability to operate at board level through to working with site teams and operations, change management and strategic and tactical planning and implementation.

Siobhan Jared is senior customer experience leader, with a background in people-focused roles in the hospitality industry and real estate.  Siobhan has worked across both founder-led, private equity and public sector companies, during periods of high growth, leading transformation, crisis impact and business revival.

While it is the successful delivery of major change which is at the heart of Siobhan’s work, her focus is always very much on the people, because this is where the real power lies in any organisation and the streams of People, Culture and Experience are inextricably linked.

Siobhan’s approach helps businesses transform their business framework, to create customer and employee focussed cultures, supporting commercial growth. Siobhan advocates an authentic and empathetic approach to understanding customers and teams and has led complex business change programmes.

David has been involved in Facilities Management since the mid 1990’s, working with a number of leading FM suppliers providing full marketing and communication support, with a specialism in new media. Responsible for the creation of numerous intranets and websites for both commercial organisations and for many of the leading FM associations including the BIFM, FMA and EuroFM in the early 2000’s – David went on to develop the pioneering online news and information site for the FM sector: www.i-fm.net

He has been actively involved in the FM industry, having launched the leading FM industry conference: Workplace Futures two decades ago, and also organises the Technology in FM awards. He has served two terms on the IWFM Members Council as the individuals members representative and was a board director of the FMA for a decade, until it merged into the Buildings Future Group in 2013. He was also the Chair of the FM judges of the Women in the City awards, and was the Treasurer of the IWFM SIG Women in FM for four years before taking up the role as treasurer & board director of the IFMA UK Chapter.

Becky Turner is a leading expert in inclusive workplace design, known for combining deep psychological insight with a practical, people-first approach to commercial interiors. With nearly a decade of experience and an MSc in Organisational Psychology, Becky helps organisations reimagine their work environments to be more inclusive, accessible, and empowering for all employees – no matter their role, background, or working style.

As Claremont’s Workplace Psychologist, Becky plays a central role in the company’s consultation process, helping clients navigate behavioural change, workplace culture, and the growing demands of hybrid work. She leads Claremont’s inclusive design strategy, focusing not just on how a space looks, but how it shapes the way people think, feel, and behave at work.

Her expertise spans neurodiversity, psychological safety, employee engagement and change management, all with the aim of creating spaces where people and businesses can thrive. She works closely with leadership teams and on-the-ground employees alike to make sure new workplaces genuinely reflect how people want (and need) to work today.

Laura Toumazi is Vice President at CBRE’s Global Workplace Solutions (GWS), UK, where she leads solutions and strategic growth and across the UK business. With over a decade of experience in global and multi-country operations, Laura plays a pivotal role in shaping CBRE’s long-term vision and driving enterprise-wide initiatives that enhance client outcomes and operational excellence.

As a senior leader, Laura is responsible for steering the UK organisation’s growth strategy, aligning CBRE’s product innovation and service delivery with evolving market needs. She is committed to cultivating a high-performance culture rooted in collaboration, diversity, and continuous improvement. Her leadership fosters an environment where teams are empowered to solve complex challenges and build enduring client partnerships.