Mitie, the UK’s leading facilities transformation company, has found that employers could help boost the country’s productivity levels by investing in well-designed and high performing workspaces. The financial implications of not doing so could be huge, the research reveals, with poorly designed and maintained workplaces potentially costing the UK economy £71.4 billion in gross domestic product (GDP) every year.

If employers want to get the best out of their workforce, they must put more emphasis on curating and shaping high-performance settings. The findings show that UK employees estimate they lose 68 minutes every week to unproductive tasks, for example finding a room with good Wi-Fi connection for a meeting, poorly maintained building services such as slow lifts, or a lack of spaces for collaboration. This rises to 74 minutes for full time workers. Scaled across the workforce, this amounts to a weekly salary cost of £485.2m to employers.

Britain’s productivity puzzle

The findings come as Britain battles with low productivity rates – specifically output per hour worked. Despite pockets of progress, the UK continues to lag behind its peers. In Q1 2025, productivity was estimated to be 0.2% lower than a year ago. According to the latest data from the OECD, the UK was rated the fourth highest out of the G7 countries on GDP per hour worked behind the US, Germany and France.^[1]

Better workplace experience means better outcomes

The research also reveals how physical workplace factors are central to how people feel about their employer and whether they are happy to stay. In fact, nine in ten (89%) workers who are satisfied with their workplace are also satisfied with their employer. This compares to people who are dissatisfied with their workplace environment of whom, less than a quarter (23%) say they are satisfied with their employer.

The survey also highlights the relationship between physical workplace factors and job satisfaction. Over half of people (51%) say a poorly maintained workplace is a top cause of their job dissatisfaction. Almost nine out of ten (88%) survey respondents said a safe working environment, contributes to their satisfaction while access to the right technology and tools, and a comfortable and well-designed office also contribute to job satisfaction for 83% and 75% of the respondents respectively. 

Contrary to popular belief, the research also finds that employees are less likely to be lured in to the office by opportunities to socialise (55%) with less than a third (29%) of respondents saying recreational amenities like gyms and social breakout areas contribute to their overall satisfaction. 

Mark Caskey, Managing Director, Projects, Mitie, said:

“Employers have a real opportunity to improve workspaces so they increase employee engagement, actively fuel productivity and drive innovation in a way that benefits the multi-generational workforce.

“Currently, across the UK, there are a number of friction points within office environments that adversely impact employee satisfaction which directly impacts productivity. But all is not lost, some are within the employer’s control, for example, ensuring that the right spaces for the right tasks are readily available, from collaborative through to quiet spaces, and that any tech is in full working order. 

“When workplaces are designed with people in mind and managed effectively, they become powerful enablers of collaboration and transformation, high in both productivity and satisfaction. People want to spend more time in them. People thrive, and communities benefit leading to a workforce that ultimately helps the economy gain critical momentum.”

Conflicting requirements of clinical and corporate spaces pose major challenge for FM and NHS space planners…

Technology fragmentation is costing NHS Trusts both money and efficiency, while the unique difference between clinical and corporate workforce requirements is hampering NHS efforts to make its existing workspace work harder. That’s according to the findings of a new virtual NHS seminar hosted by workplace solutions provider HubStar.

With the NHS estate already one of the largest publicly owned property portfolios in Europe, the virtual seminar examined the mounting challenge of how to make existing NHS spaces work smarter without the budget for major investments.

The insightful online discussion included three senior leaders from NHS property and estates departments: Leigh Whitbred from NHS South West London ICB, Philip Boorman from Sussex Partnership NHS Foundation Trust, and David Mander from Royal Berkshire NHS Foundation Trust.

The event was chaired by Joe Harris, Director of Business Development at HubStar, a leader in advanced workplace technology designed to enhance the day-to-day operational needs of hospitals and healthcare facilities.

The virtual seminar found that technology fragmentation is prevalent across the NHS, with key tools such as space booking, access control, motion sensors, and Wi-Fi analytics rarely fully integrated—even in the same building.

As Philip Boorman from Sussex Partnership NHS Foundation Trust told the online attendees: “We’re very good at reinventing the wheel in the NHS. We’ll have one system for booking, another for workplace management, another for sensors, but none of these systems talk to each other.”

The attendees heard that this technology fragmentation is leading to higher costs because NHS Trusts are unable to save money on bundled technology solutions or platforms. Additionally, siloed data means there is no unified view of space utilization. Incompatible booking systems are also preventing Trusts from sharing underutilized spaces with neighbouring NHS services, resulting in inefficient space management.

The seminar heard that the NHS can no longer afford to treat space as an unlimited resource. With Trusts like Royal Berkshire operating on ‘island sites’ with no room to expand, and others facing 15-year delays on new hospitals, it is now critical for the NHS to get more from its existing spaces. 

The virtual seminar also heard that NHS Trusts face a significant space planning challenge because of the unique difference between clinical and corporate space requirements.

“The NHS hasn’t got a lot of money to spend on lots of tech or collaboration spaces, or on lots of interesting ways to help people work flexibly and remotely,” Sussex Partnership’s Philip Boorman said. “So we’re trying to make our buildings work harder, for less money, while also giving people better spaces in the office. But in the clinical environment, it’s a whole different ball game.”

The unpredictability of each clinical day makes traditional space planning models inadequate. Clinical teams need immediate access to specialized equipment, confidential spaces for patient discussions, and flexible space scheduling around patient care. This requires space utilization targets and measurement approaches that are substantially different from corporate areas.

David Mander of the Royal Berkshire NHS Foundation Trust told the virtual seminar: “At present, if we need extra space we have to buy more space externally because there is no more space available on site. But we know that if we could use a space on site better, and more efficiently, it would save us money.”

The virtual seminar heard how it was becoming increasingly vital to design both corporate and clinical spaces for activity-based working. This would involve creating spaces for different types of work, such as confidential meeting pods for sensitive discussions, collaboration areas for team meetings, and drop-in spaces for flexibility.

Royal Berkshire’s David Mander said: “I think the answer lies in accepting that we have to design our space in a way that makes it more flexible for future use. We need to be able to work the space differently and more flexibly in the future, while still making sure consulting space or clinical space is available and accessible. But it’s a real challenge.”

Transport for London (TfL) has expanded its wildflower verges by the size of around 18 football pitches – 130,000m² – a 50 per cent increase in the last financial year. This takes the total amount of rewilded space to 390,000m² – the equivalent of around 52 football pitches. TfL is now well over halfway to reaching the goal set back in 2024 of doubling the total area to 520,000m² of wildflower verges along its road network by 2026.

The newest sites range in size and include a verge along the A1 in Barnet (1,700m²), a central reserve on the A30 near Heathrow (2,900m²) and a large verge that backs onto woodland along the A312 in Hounslow (2,600m²). There are also some publicly accessible sites, so people can enjoy the green spaces, such as at Redbridge Roundabout via the pedestrian underpass and by a shared foot and cycle path alongside the A40 in Hillingdon.  

Each site is selected based on a range of factors, including the suitability of converting the existing vegetation to wildflower meadows, easy access for cut and collect mowers, as well as proximity to residential houses and maintaining road safety.

TfL manages each site to promote biodiversity, reducing the number of times it mows down from around five to eight times a year down to, typically, twice a year. This allows the grasses and wildflowers more chance to grow. The extra flowers and taller grasses create a supply of nectar and other food, plus shelter for wildlife, including bees, butterflies, birds and small mammals. Wildflower verges bring additional benefits beyond London’s biodiversity, including the transfer of carbon dioxide from the air into the soil and reduced carbon emissions from mowing.

There have been promising results from TfL’s changed management of roadside verges – particularly at the more mature sites where the new mowing regime has been implemented for at least two years. As well as butterflies, other insects such as hoverflies, craneflies, grasshoppers, dragonflies, damselflies, beetles, and bees have been observed across the capital.

To celebrate London Climate Action Week, Greater London Authority (GLA) employees and volunteers have been giving away 12,000 packets of wildflower seeds today (Monday 23 June) near the entrances of several stations spanning the London transport network. The aim is to encourage more people to develop their own green thumbs, planting and nurturing the seeds themselves at home.

Deputy Mayor for the Environment, Mete Coban, said: “I’m delighted that TfL has expanded London’s wildflower verges by an impressive 50 per cent since last year, boosting biodiversity and bringing much-needed green space across the capital for wildlife to thrive.

“This is a huge milestone and I’m proud to be working with our partners to engage Londoners in our efforts to rewild local areas, including giving away 12,000 packets of wildflower seeds to Londoners today for London Climate Action Week as we work to build a better, greener city for everyone.”

David Mooney, CEO of London Wildlife Trust, said: “It’s inspiring to see Transport for London making such strong progress in rewilding our capital’s road network. These wildflower verges are vital nature corridors for pollinating insects, birds, and mammals and they play an important role in nature recovery. At London Wildlife Trust, we applaud TfL’s commitment to creating a greener, wilder London — one verge at a time.”

William Walsh, a partner in the employment team at law firm DMH Stallard, explains.

“All employers have an obligation to ensure the health and safety of their employees in the workplace so far as reasonably practicable.

“Failure to do so can not only result in sanctions against the organisation, but also criminal liabilities for directors and managers.

“When it comes to working in hot conditions, there is no maximum working temperature specified in the Health and Safety at Work etc Act 1974. This would be impractical, as some work environments will always involve exposure to high heat, for example those working in glass works. From a risk perspective, there will also be a difference between those undertaking very physical tasks in the heat, compared to those with more sedentary roles.

“While there is no specified maximum temperature, this does not mean that heat can be ignored.

“The legal responsibilities in respect of health and safety in the workplace still apply and this means carrying out a risk assessment and ensuring that employees work in temperatures that are reasonable and do not place their health and safety at risk.

“The nature of the work will be relevant, as will factors such as whether employees need to wear protective clothing as part of their job that may make it harder still for employees to keep cool.

“For office workers, employers should also consider dress codes, particularly if the normal requirement is that employees wear long trousers, shirts and ties. Employers need to be aware of the health risks and the warning signs of an employee suffering from heat exhaustion or other physical effects caused by the heat.

“Employers need to remember that, if employees are working from home, the health and safety obligations still apply to that working environment.

“The risks should be much lower, as home workers are unlikely to be undertaking physical tasks and, even if they were told to stop working, those individuals would still be in their same home environment. But the issue should not be discounted altogether.

“If, for example, it was known that an employee was working from their home office set up in a small box room up in a loft conversion, where it could get uncomfortably hot, they should be encouraged to move and, if necessary, given flexibility around their tasks to allow them to do so.” 

On this National Healthcare Estates and Facilities Management Day, NHS Property Services (NHSPS) proudly shines a spotlight on the unsung heroes who keep our hospitals running efficiently and sustainably. At the heart of this celebration is Tony Gatfield, Technical Services Supervisor, who leads a dedicated team of six in managing one of the largest hospitals in the NHSPS portfolio. Royal South Hants is primarily managed by Hampshire and Isle of Wight NHS Foundation Trust and the Hampshire and Isle of Wight Integrated Care Board (ICB).

With over 21 years of service in the NHS, Tony brings a wealth of experience, resilience, and leadership to his role. Based in a hospital that serves a diverse community, Tony oversees all aspects of the estate’s operations (from critical infrastructure to day-to-day maintenance) ensuring that patients and staff have a safe, functional, and welcoming environment. 

“People around the world look at the NHS and think, ‘Wow, I wish we had that.’ And they’re not wrong.” He said. “It’s something we should all be proud of. I know I am.  Every day, I see the difference we make, and it reminds me why this work matters so much.” 

Tony and his team are also the driving force behind the NHSPS’ largest heat pump installation, a landmark project in the organization’s journey toward net zero. This state-of-the-art system is not only a testament to engineering excellence but also a symbol of NHSPS’ commitment to sustainability. 

Tim Johns, Maintenance Technician – Electrical at NHSPS, said: “It’s the people and the patients who use the hospital that inspire me to come to work every day. They’re the heart of the hospital. Whether I’m fixing something small or working on a big project, it feels good knowing we’re making a real difference. That’s what keeps me going and proud to be part of the team.” 

Steve Wheeler, Maintenance Assistant at NHSPS, said: “I love serving the community I live in. It means a lot to know that the work I do is making life a bit better for my neighbours, friends, and family. That’s what makes it all worthwhile.” 

Heat pumps are a cornerstone of NSHPS’ major decarbonisation project at RSH. The works include the installation of four Air Source Heat Pumps (ASHPs), three Water-to-Water Heat Pumps, new triple-glazed windows, cavity wall insulation, insulated panels above windows, and solar panels across the roof elevations. This initiative represents the largest carbon reduction effort in an NHSPS building to date, with an estimated anticipated saving of 500 tonnes of carbon in the first year alone.  

Today, we celebrate Tony and his team, not just for their technical expertise, but for their unwavering dedication to keeping the NHS running behind the scenes. Their work ensures that healthcare spaces are not only operational but also sustainable, safe, and fit for the future. 

The National Healthcare Estates & Facilities Day is an annual celebration that recognizes the essential work done by our NHS colleagues and their value to patients. It takes place on the third Wednesday of June each year. 

To mark World FM Day, the Global FM Awards of Excellence 2025 has recognised Legal and General Investment Management Limited (LGIM) and FM Partners with a silver award for exceptional achievement. 

Nominated by IWFM, Hidden Workers focuses on improving the working conditions and benefits of security, maintenance and cleaning staff, developed in response to the challenges faced by the UK’s hidden workforces, particularly during the pandemic. The initiative was highly commended at last year’s IWFM Impact Awards in the Wellbeing category.

The initiative has had a profound impact on wellbeing. Surveys have demonstrated significant improvements across various metrics; baseline discussion data was collected from across the hidden workforce in October and November 2022, then the survey was repeated in October 2023. Of staff surveyed: 

• 100% of felt their jobs fit their lifestyle, compared to 95% previously.
• 100% liked their work-life balance, a dramatic increase from 71% previously.
• 96% liked engagement and communication levels, up from 87%.
• 87% were happy with benefits and incentives, an increase of 11%.

LGIM and FM Partners have detailed the full scope of the Hidden Workers initiative.

Jenny Thomas, Director of External Affairs, Insight and Impact of IWFM, said, ‘It is core to IWFM’s mission to highlight workplace and facilities management’s lynchpin role in the world of work, particularly the dedicated teams that enable organisations to prosper. Initiatives like Hidden Work are hugely important to ensure professionals can do their best work and are well supported as they progress throughout their careers. I’d like to congratulate LGIM and FM Partners and am confident that the initiative will continue to serve as an inspiration to the sector overall.’

“Evolving employer demands, shifting employee preferences and changing work styles mean facilities managers must not only be resilient but also adaptable. Gone are the days of designing standardised workspaces. Now, FMs face the challenge of creating connected workspaces that tackle this fresh set of requirements. Whilst it’s no easy feat, doing so will mean they design offices where people want to work – not just where they’re required to be.

“This poses the question: how can FMs overcome this challenge to unlock the potential? The answer lies in valuable data that can be gathered via smart workplace technology such as access control systems, occupancy sensors and resource booking software. A workplace strategy that combines the essential data from these sources stands to help businesses make more informed decisions that benefit them and their teams before they enter the office, during their time on-site and after they leave. This could look like optimising offices for efficiency, accessibility, productivity and sustainability. With the right insights and supporting technology like machine learning in place, facilities managers can anticipate demand and allocate resources more effectively – making sure they match the desired employee experience and remove potential barriers to entering the office.”

More than four times as many UK businesses (45 per cent) are looking to expand their office space in the next 12 to 18 months rather than to reduce it (10 per cent) according to a new survey commissioned by law firm Irwin Mitchell Office Occupiers Survey 2025 – Office Occupiers Report 2025.

This shift comes as more workers return to the office to work, prompting many companies to reassess their current space allocations. 64 per cent of those surveyed admit they overshot their downsizing efforts during the Covid era.

Of those planning to expand, 49 per cent said they would do this by reconfiguring their existing premises rather than relocating to entirely new sites (23 per cent). And in a vote for flex, 44 per cent of respondents are considering incorporating flexible workspace options in their property portfolios – perhaps creating the “breathing space” needed as they adapt to evolving operational requirements.

Furthermore, organisations are capitalising on a marked shift in working habits. Over the past year, 72 per cent of employers have noted an increase in office attendance, with 74 per cent predicting further growth in the next 12 to 18 months. This trend is particularly pronounced in London, where 81 per cent of businesses expect higher in-office numbers, and in the Northwest, where 71 per cent forecast a similar rise.

The survey also reveals a decisive tilt towards more days expected in the office, reflecting a strong push for traditional office engagement following the pandemic.

Rising costs are the main concern for businesses who seek greater productivity from their office and staff. Other concerns include escalated employment costs and risks, adverse tax policies, and mounting property costs covering energy, rent, business rates, insurance, and service charges. 

To entice employees back into the office, 46 per cent of businesses are integrating workplace environment and design into their broader strategies to attract and retain talent—and a further 35 per cent are considering doing so. A decisive 95 per cent have already involved HR teams in making decisions on working spaces, and 97 per cent are offering employee incentives. 

Additionally, businesses acknowledge the importance of sustainability in their property strategies, but cost and return on investment remain primary drivers for making changes. Only one sixth of businesses said sustainability was not a priority. 

Many businesses showed limited concern about government’s current EPC regulations, with a lot of office occupiers see EPC compliance as a landlord’s responsibility rather than their own. Despite these reservations, corporate engagement with environmental initiatives is growing. 85 per cent of businesses now report on their carbon emissions policies (Scope 1, 2 and 3), with 89 per cent voluntarily doing so. 

Considering the overall results of the survey, Will Scott, Real Estates Disputes Partner at Irwin Mitchell said, “Our survey shows that the office and its place in the world of work continues to evolve, particularly as working patterns change. As rising costs and inflation impact corporate decision making and in line with the need to reduce unnecessary expenditure, businesses appreciate they need to improve the productivity of their current office space so that it can both accommodate increasing numbers of staff coming back in to work, but also one that can satisfy internal stakeholders’ needs and wishes.”

A survey conducted by Baxi of 200 state school estates managers, consultant engineers and M&E contractors has found that while enthusiasm for net zero and support for low carbon heating systems in schools is thriving, persistent barriers remain.

The survey found extremely strong support for net zero within schools, with 90 per cent of estates managers who responded agreeing that net zero is a priority, a sentiment echoed by 78 per cent of consultant engineers and contractors. 99 per cent of the school estates managers surveyed reported having a net zero plan in place. Experience and satisfaction with low carbon heating systems within schools was also high, with 95 per cent of school estates managers having replaced a fossil fuel boiler with a heat pump in their buildings previously. 97 per cent of all school estates managers (87 per cent of all respondents) viewed heat pump performance and operating costs favourably. 

Despite the strong support for low carbon heating and net zero in schools, the study also uncovered significant challenges faced by respondents when opting to install a low carbon heating system. The most prominent was technical difficulty as a barrier to deployment. With 36 per cent and 39 per cent of school estates managers and consultant engineers and contractors respectively identifying the challenge, there may be a skills gap which can stall decarbonisation projects. 

Both groups also agreed that additional electricity capacity needed for low carbon heating solutions was a challenge, with 36 per cent of consultant engineers and contractors outlining this as a barrier to decarbonisation. Further challenges include, the financial and technical feasibility of school heating system changes, infrastructure requirements, and the length of project timelines as any major refurbishment projects are typically restricted to the fixed window of time of the summer holiday period.

The study did identify potential solutions in the form of hybrid heat pump systems and prefabricated packaged solutions. 80 per cent of the consultant engineers and contractors surveyed would be likely to recommend a hybrid system, and support for hybrids among school estates managers increased with school size. However, grant support for hybrid heat pump solutions under the Public Sector Decarbonisation Scheme (PSDS) is limited, despite strong backing for the technology.

Policy recommendations:

Baxi is calling for four clear steps that we believe the Government must take to ramp up the decarbonisation of our state schools and remove barriers preventing the installation of hybrid heating systems within public buildings. 

1. Include heating system upgrades for schools within existing public sector support schemes, utilising GB Energy to support
2. Include hybrid heating systems within existing support schemes
3. Address the imbalance in price between gas and electricity
4. Address the skills gap to help deliver clean energy projects.

According to a recent survey, by SFG20, the industry standard for building maintenance, 34 per cent of facility maintenance professionals do not update their asset registers or do not know how frequently they are updated. Only nine per cent believed their asset registers to be 100 per cent accurate and up to date, with a further 37 per cent stating their register is at most 50 per cent accurate. 

SFG20 surveyed 190 professionals from various sectors to assess challenges and priorities regarding facility management for its State of FM Report 2025. The survey reveals that asset registers were the leading investment priority for respondents over the next three years, spotlighting the industry-wide issue that FM professionals face in keeping their registers complete and updated. 

The report also reveals that almost a third of FM professionals (31 per cent) still keep their asset registers in a spreadsheet. A further five per cent have a mix of software, spreadsheets, and paper-based registers, splitting their assets across different formats. 

Davy Clark, Implementation Consultant at SFG20, said: “One of the most common issues we encounter is the lack of consistency and specificity in asset registers. Too often, assets are recorded with vague descriptions like ‘boiler’ or ‘pump,’ making it incredibly difficult to map them to the correct maintenance tasks. 

“Several factors contribute to this challenge, including the collection of asset data across large estates, which may have been surveyed at different points in time and by different people, causing inconsistencies in data quality and accuracy. 

“This leads to inefficiencies, increased risk, and compliance challenges. Ensuring asset data is consistently structured, complete, and digitally maintained in a single source of truth is essential—not only for effective planned maintenance but also for long-term cost savings and compliance.”