Property Management Consultancy launched to meet evolving investor and occupier demands

Property Management Consultancy launched to meet evolving investor and occupier demands.

As part of its pan-European Property Management strategy, BNP Paribas Real Estate has launched Property Management Consultancy, a new strategic consulting offer within its UK Property Management division, designed to help investors and landlords respond to rapidly evolving occupier expectations, sustainability requirements, and operational challenges.

The new consultancy brings together expertise in customer experience (CX), environmental, social and governance (ESG) and operational design, combining strategic advice with hands-on implementation, to better advise and assist clients as a trusted, long-term partner. The offer is an extension of the My Services solutions available across Europe.

Consultancy supports clients throughout the full property lifecycle – from pre-acquisition and mobilisation through to asset maturity, repositioning, and redevelopment – with a focus on occupier retention, climate resilience, risk management, and cost efficiency.

Steve Harber, Head of Property Management at BNP Paribas Real Estate commented: “Investor and occupier expectations have fundamentally shifted. Success in the market today is defined by how well assets perform environmentally, operationally, and experientially – not simply how they are maintained.

“Property Management Consultancy reflects our commitment to delivering a more strategic approach. By bringing ESG, customer experience and operational design into a single platform – backed by implementation on the ground – we are helping clients futureproof their assets and create places where people genuinely want to work, directly influencing occupier retention, operational performance and long-term asset value.”

As demand grows for more sustainable, people-centric and operationally efficient buildings, Consultancy is designed to bridge the gap between strategy and delivery. Services can work as part of a property management agreement or on an on-demand, project-led basis, enabling clients to access specialist expertise precisely when and where it is needed.

The launch builds on a strong track record of ESG and occupier-focused initiatives delivered across BNP Paribas Real Estate’s managed portfolio, including the rollout of Green Building Committees – collaborative platforms that bring landlords and occupiers together to shape and deliver sustainability strategies at building level.

To lead the new offer, Jon Podmore was appointed Head of Property Management Consultancy Services. With more than 18 years at BNP Paribas Real Estate as Head of Portfolio Management and Operations Director, Podmore brings deep expertise in aligning operational delivery with strategic outcomes.

Jon Podmore, Head of Property Management Consultancy Services added: “This is about helping investors make smarter, more informed decisions about the spaces they own and manage. It is a step-change in what commercial tenants expect – integrated experience-led and sustainability-driven spaces. The investors that respond to this now will be the ones that outperform in the long run.”

Managed assets with a robust delivery across CX, ESG or operational design within the London property management portfolio include 70 St Mary Axe, 200 Aldersgate, Belgrave House, 10 Fenchurch Ave and Devonshire Square.

BNP Paribas Real Estate currently manages more than 10 million square metres of commercial real estate in the UK and over 48 million square metres across Europe, positioning the business as a market leader in delivering high-performance, future-focused property management solutions.