The way people work has changed dramatically in recent years. Yet, many organisations continue to support their office-based employees in the same old way: on guesswork, standardised setups and outdated assumptions. In this session, Matt Bailey will examine the pitfalls of this one-size-fits-all approach to workspace management, drawing on primary data from IT decision makers. Building on these insights, Matt will outline a path forward, one that embraces configurable, human-centric workspace design.