CBRE new Trends in Facilities Management for 2025 report delves into the high-level drivers reshaping the FM industry
The facilities management industry will continue to thrive in 2025 by embracing big data, human-centric design, and digital transformation, according to the Trends in Facilities Management for 2025 report from CBRE.
The report which can be downloaded here, delves into the high-level drivers reshaping the FM industry, with an analysis of nine trends:
1) AI-optimised facilities management
2) Connected FM technologies
3) The data and insight economy
4) Human-centred workplace strategy
5) Simplification of ESG
6) Cost savings
7) The next generation workforce
8) Rethinking workplace metrics
9) Supply chain designed for strategic impact
Seventy-seven per cent of industry experts who were canvased for their views on key factors that will influence FM purchasing decisions in 2025, listed cost and value for money as the top driver, and 27 per cent thought ESG and sustainability would remain a driving factor. Service quality, innovation, partnership, workplace experience, technology, flexibility and data/insight were also cited as important drivers.
The report concludes that the outlook for 2025 is extremely positive for the facilities management industry. The economy is improving, facilities managers are empowered through more usable data than ever before, and the industry is flooded with innovation.
It also adds: “Organisations are becoming more insistent on working with facilities management providers who deeply understand the idiosyncrasies of their business, industry and facilities. FMs will become more effective at articulating their industry-specific experience and products to meet this demand. This will go hand-in-hand with partnership as the most important driver of facilities management success. People are the heart of facilities management, and this will remain even more pertinent in 2025 as organisations demand more value from their facilities budgets.
Staying ahead in 2025 will ultimately rely on an ongoing and passionate commitment to delivering exceptional value to organisations.”
CBRE Global Workplace Solutions (GWS) is a headline sponsor for Facilities & Estates Management Live.
