For years, valuable operational data has been locked away—buried in paper archives, scattered across disconnected systems, or trapped in inaccessible formats. With the latest advances in AI, automation and Intelligent Document Processing (IDP), facilities teams can now surface, connect, and act on this information with unprecedented ease. This session will show how embracing tools like digital mailrooms for all inbound communications—even shared inboxes and helpdesk requests—can deliver immediate wins in compliance, customer experience and employee experience. Discover how small first steps can unlock powerful insights, enable better decision-making, and help FMs serve clients more effectively in both hybrid and highly secure environments.